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Privacy Policy

The Tryvium Company Limited (hereinafter Tryvium) is committed to protecting you and your dependents personal information.

We are committed to providing a safe environment for all our customers,employees, casual and freelance workers and everybody who comes into contact with us, both phisically and virtually.

The privacy statement relates to the use of any personal information provided to us online or via application forms,telephone,email,letters and/or correspondence.

Whenever you provide such information,we are legally obliged to use your informations in line with current legislation concerning the protection of personal informations.

Data Protection Principles

The legislation sets out various data protection principles. These include that personal information is:

  • Used fairly and lawfully
  • Used for limited, specifically stated purposes
  • Not transferred outside the European economic area without adequate protection
  • Kept safe and secure
  • Kept for no longer than is absolutely necessary
  • Accurate
  • Used in a way that is adequate,relevant and not excessive

What information does Tryvium have about me?

The legislation requires that there is a clear legal basis for processing personal information. In general Tryvium relies on the individual’s consent in order to process their data.

When you participate in or sign up to any Tryvium activity, we may collect and store personal information about you. This can consist of information such as your name, surname, email address, postal address, mobile number and date of birth, depending on how you are engaging with us.

By submitting your details, you enable us to provide you with the products or services that you have selected.

By providing us with your personal information, you also consent for us to collect, hold, use and disclose your personal information in accordance with this Privacy Policy.

In addition to providing the foregoing information, if you choose to correspond further with us through e-mail or through the “contact” section of our Website, we may retain, use and disclose the content of your messages together with your e-mail address and our responses.

We do not sell your data,and neither we we buy data from third parties.

How Tryvium uses Cookies and Similar Technologies

A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved and read only by the server that created the cookie. Cookies are unique to the browser or mobile application you are using.

The text in a cookie often consists of identifiers, site names, and some numbers and characters.

Sometimes, Tryvium stores cookies on computers or mobile devices for the purpose of improving user experience, including the following scenarios:

  • Technical cookies: Login and verification: When you use the Tryvium platform to log in to a website, the “session-based” cookies ensure that your visit to this site functions as smoothly as possible
  • Personalisation cookies: Storage of your preferences and settings. The website can use cookies to save settings, such as the language setting and font size on your computer or mobile device and other browser preferences
  • Statistical cookies: With cookies, Tryvium can collect information about your use of our websites and other applications, either for a single visit (using a session cookie) or for repeated visits (using a persistent cookie).

You can manage or delete cookies at your own preference. You can clear all the cookies stored on your computer, and most current web browsers provide the option of blocking cookies.

However, blocking cookies will require you to change your user settings every time you visit our website.

How will you use my personal information?

Tryvium collects and uses information which you provide to us. When you make a Trip Reservation, you are (as a minimum) asked for your name and email address. Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for.

We will collect information from you included in your reviews, including your display name and avatar

There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable Tryvium to see your current location. You can decide to participate in referral programs, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the Tryvium services.

Personal data we collect automatically

Even if you don’t end up making a Trip Reservation, when you visit our platform or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you.

If you are using a mobile device, we collect data that identifies your mobile device, When you make a Reservation, our system registers through which means and from which websites you have made your reservation or entered the Tryvium websites and/or apps.

Transmission and storage of your personal data

Unfortunately, the transmission of information via the internet is not completely secure. Although we use best practice to ensure your data is encrypted to the standard required in the GDPR to protect your personal data, we cannot guarantee the security of your data as it is transmitted and stored.

We use secure technologies to help protect your personal information from unauthorised access,use or disclosure.We store personal information you provide on computer system which have carefully controlled access and which are located in secure facilities.

The secure measures described above ensure that all reasonable steps are taken to protect your personal information.However, the nature of the internet means that an absolute guarantee of security cannot be offered and, as with all internet transactions,you should be aware that there may be a small security risk when disclosing information online.

LEGAL OBLIGATION: We may disclose your information to governmental agencies or entities, regulatory authorities, or other persons in line with any applicable law, regulations, court order or official request

Changes to Our Privacy Notice

Tryvium may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.

GDPR Policy Statement

GDPR stands for General Data Protection Regulation and replaces the previous Data Protection Directives that were in place. It was approved by the EU Parliament in 2016 and comes into effect on 25th May 2018. GDPR states that personal data should be ‘processed fairly & lawfully’ and ‘collected for specified, explicit and legitimate purposes’ and that individuals data is not processed without their knowledge and are only processed with their ‘explicit’ consent. GDPR covers personal data relating to individuals. Tryvium is committed to protecting the rights and freedoms of individuals with respect to the processing of users and staff personal data. The Data Protection Act gives individuals the right to know what information is held about them. It provides a framework to ensure that personal information is handled properly.

You can download the whole PDF Document of the GDPR Policy HERE